Christopher A. Graves

: (972) 926-3441
: chris.a.graves@gmail.com
: Linked In

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Education & Credentails

University of Texas at Dallas

Aug 2011 – Aug 2014

B.S. MIS/MIT – Information Security and Assurance Track


Collin College

Aug 2009 – May 2011

A.S. Bussiness Administration

  • National Society of Leadership and Success

Security Clearance Held


Experience

Its kind of fun to do the impossible!

Walt Disney

Bank of America

Dec 2017 – Present

VP: Market Information Consultant

Responsible for providing information based analyses utilizing various tools, with epmhasis primarily in SSRS, SSIS, SSAS. Independently conducted long-term planning and large studies to determine potential for products/services, create unique computer modeling analysis requiring advanced understanding of computer technical issues and interrelationships. Developed methods and processes to track effectiveness of implemented marketing programs. Some management responsibility in a collaborative based team-work role as project lead in project management initiatives. I remained instrumental in large, more complex analysis projects and a supporting role in providing strategic direction leveraging problem solving and research analysis.

    • Additionally, worked frequently with business partners, technology partners, and outside vendors to design and support reporting needs using Microsoft SQL, Microsoft Visual Studio, SQL Server Reporting Services and SQL Server Integration Services and analysis of data sources to ensure accurate and consistent reporting from multiple systems (iOriginate, Genesys, StatusMart, Avaya Dialer, IEX, Turquoise, Strata Dialer)
    • Created intermediate to advanced SQL queries and Stored Procedures for the collection of data for reporting
    • Develop web based reports in MS SQL Server Reporting Service to allow customers easy access to data
    • Maintain and optimize existing reports.
    • Provide support to all Centralized Sales/Home Loans areas requiring both routine and ad-hoc information
    • Effectively communicate and consult with all levels of management to clarify reporting information
    • Evaluated, recommended and implemented changes in report design, content, production workflow and procedures regarding all aspects of assigned reports
    • Developed, maintained, and published documentation for reports
    • Generated specifications for system changes as required for enhancement of existing reports or obtaining necessary information in fulfillment for new projects

Required Skills:
– Interpersonal and communication skills
– strong and proven analytical skills
– Microsoft Visual Studio
– SQL T-SQL
– Strong understanding of stored procedures
– Strong ETL understanding
– SSRS
– Report Designer

Bank of America

Nov 2014 – Dec 2017

AVP: Operations Consultant


Responsible for providing information based analyses utilizing various tools, with emphasis in primarily Excel, SSMS, SSRS, SSAS, SAS. Independently conducted long-term planning and large studies to determine potential for processes optimizion gains minimizing cost, create unique computer modeling analysis requiring advanced understanding of computer technical issues and interrelationships.

Developed methods and processes to track effectiveness of the implemented strategic management initiatives. Some management responsibility in a collaborative based team-work role as project lead in project management initiatives. I remained instrumental in large, more complex analysis projects and a supporting role in providing strategic direction leveraging problem solving and research analysis.

Responsible for building baseline work standards models for various channels allowing for target determination and testing scenario based initiatives. This allows management to glean what affect specific alterations have to derive practical management strategies.


Bank of America

2005 – 2013

Sales Manager

  • Responsible for managing team of associates ranging 15 – 60 and assumed Site Manager Responsibilities.
  • Provided daily operational review/quality control of accountability as it relates to imposed government regulatory requirements in a finance environment
  • Received various Top Performing Award/Performance Leadership/Spirit Medallions/Associate Spot Light recognition and other accolades.
  • Facilitated and Initiated various projects gearing toward process optimization, improvement and consistency to streamline existing workforce and reduce risk elements associated with performance management.
  • Ô×ó Developed Web Applications leveraging SharePoint, workflows, custom web-parts with the goal of optimizing real-time performance and increased functionality (300+ users, across 5 states, accommodating both internal and external users.)

Workgroup Consulting

Jan 2012 – July 2013

IT Consultant

Established networks by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment that best balances features, security, and cost; defining network policies and procedures; establishing connections and firewall configurations. Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Primarily responsible for the administration of various windows based servers and services, spanning Active Directory, Exchange and Microsoft SQL Server 2012. Had some oversight over the administration of OS X servers as well as apple BYOD management and configurations.
Two Big Projects

      • Project Manager; Project – Microsoft Dynamics Deployment
      • Developed custom in-house web-based ticketing system

Secure IA

Jan 2010 – July 2013

Information Security Consultant (Fellowship)

Responsible for development and creation of material for use in the specialized EC-Council’s Certified Ethical Hacker program; such material comprised of modules for use in-class and on our distance learning portal. Participated in team-based role of information technology auditors and security specialists who ensure the confidentiality, integrity and availability of organizational information resources; Specialized in:

      • penetration test of various types (black, white, and grey box)
      • Network Penetration and WiFi Security
      • Web Application Content Management Systems (WordPress, Drupal, Joomla)
      • Password Cracking Methodologies

Accomplishments:

      • Hacker Halted Conference 2012 (Guest Speaker) Proof of Concept: Social Engineering Toolkit to compromise DOD Standards

United States Army

Apr 2001 – Apr 2009 (Honorable┬áDischarge)

      • Security Clearance Held

Computer Skills

Certification:
A+, MCSA Active Directory, MCSA SQL Server, Certified Ethical Hacker (CEH), Certified Hacking Forensics Investigator (CHFI)

Programming:
Java, J2EE, JavaScript, SharePoint Services, C++, PHP, VB.Net, T-SQL, ASP.Net, HTML, CSS, XML, JSON, NodeJS, NoSQL, SAP, Swift, SAS Scripting, BAT

Systems:
AIX, Linux, Unix (Solaris/HP-UX), Windows XP/NT v4.0
Networking: TCP/IP, SFTP, FTP
Databases: MS Access, MS SQL, mySQL, Oracle, Lotus(Domino), FileMaker Pro, NoSQL
Operating Systems:
Windows XP, Windows NT, Windows ME, Windows 2000, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, Exchange 2007, SQL 2005, 2008 and 2012, Mac 0SX, Apache Web Server, UNIX, AIX, Linux, Sun OS, OS/2, FreeBSD, DOS, VMWare ESXi, Freenas, PFSense,
Software / Applications:
MS Office Suite, MS FrontPage, MS Project, MS Visio, MS SiteServer, Adobe Photoshop, Adobe Illustrator, Quark Xpress, DreamWeaver, SQL Server (SSMS), MySQL, PL/SQL, EZ-SQL, Toad for Data Analysts, IIS, MS Visual Studio, Crystal Reports, Enterprise Manager, Peachtree, Lotus 1-2-3, IBM Domino, Publisher, AutoCAD, SketchUp, VM Ware, Parallels, VirtualBox, Team Foundation Server (TFS), JMP (SAS), FileMaker Pro